Refund policy

SKINALINE — Refund & Returns Policy 
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be unopened and unused, with the hygiene seal intact, and in its original packaging. You'll also need the receipt or proof of purchase (your order confirmation email is perfect).
To start a return, contact us at inquiries@skinaline.com with your order number. Returns should be sent to:
Skinaline Ltd, 61 Bridge Street, Kington, Herefordshire, HR5 3DJ, United Kingdom
Once your return is accepted, we'll send you instructions on how and where to send your package. For change-of-mind returns, return postage is paid by the customer, and we recommend using a tracked service. Items sent back to us without first requesting a return will not be accepted.
You can always contact us with any return question at inquiries@skinaline.com.
Damages and issues
Please inspect your order when it arrives and contact us straight away if an item is defective, damaged, or if you receive the wrong item, so that we can make it right. For faulty, damaged, or incorrect items we will cover the cost of return postage and offer a full refund or replacement — including opened products. This applies alongside, and does not limit, your rights under the Consumer Rights Act 2015.
Non-returnable items
For health and hygiene reasons, we cannot accept returns of balms that have been opened or used, unless they are faulty. Gift cards are non-refundable. Sale items can be returned in the same way as full-price items. Please get in touch if you have questions about your specific item.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Your legal right to cancel (UK and EU)
Nothing in this policy limits your statutory rights. If you are a consumer in the United Kingdom or the European Union, you have a legal right to cancel your order within 14 days of receiving it, for any reason and without justification, and a further 14 days after telling us to return the goods. Our 30-day returns window includes and goes beyond this cooling-off period. The same condition requirements apply: items must be unopened and unused with the hygiene seal intact, except where faulty.

Cancellation. To cancel an order for whatever reason the customer must email inquiries@skinaline.com within the first hour of purchase for the order to be canceled. 

Refunds
We will notify you once we've received and inspected your return, and let you know if the refund was approved. If approved, you'll be automatically refunded on your original payment method within 10 business days, including standard delivery charges where you return the full order. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we approved your return, please contact us at inquiries@skinaline.com.