Shipping policy

Where we ship
We currently ship across the United Kingdom. International shipping is coming soon — sign up to our newsletter to be notified when it launches.
Shipping costs
UK delivery is charged at a flat rate of £3.95 per order. Orders over £50 ship free. Any shipping charges are shown at checkout before you pay.
Dispatch times
Every SKINALINE balm is poured by hand in small batches and left to set slowly, so please allow 3–7 working days for your order to be made and dispatched. You will receive a confirmation email when your order is placed and another with tracking details as soon as it ships. During busy periods or product launches, dispatch may take slightly longer — if so, we'll let you know.
Delivery times
Once dispatched, UK orders typically arrive within 1–3 working days via a tracked delivery service. Altogether, please allow up to 10 working days from order to delivery. Delivery estimates are not guaranteed, and we are not responsible for delays caused by carriers or events outside our control — but we'll always help you track down a delayed parcel.
Tracking your order
All orders are sent with tracking. You'll receive your tracking link by email once your order is dispatched. If you haven't received it, check your spam folder first, then contact us at inquiries@skinaline.com with your order number.
Incorrect addresses
Please double-check your delivery address at checkout. If you spot a mistake, contact us at inquiries@skinaline.com as soon as possible — we can usually correct an address before dispatch, but we cannot reroute a parcel once it has shipped. We are not responsible for orders delivered to an incorrectly entered address, though we'll always do what we can to help.
Lost or damaged parcels
Your order remains our responsibility until it is delivered into your hands. If your parcel is lost in transit or arrives damaged, contact us at inquiries@skinaline.com and we will send a replacement or provide a full refund. For damaged items, a photo of the parcel and product helps us resolve things quickly.
Warm weather
Our balms are solid, waterless formulas and can soften in high temperatures during transit. This is natural and does not affect quality — simply leave your balm somewhere cool for a few hours and it will return to its usual texture. 
Questions
For anything shipping-related, contact us at inquiries@skinaline.com and we'll be happy to help.